Published date: October 17, 2020 10:34 am
Location: Groveport, Ohio, United States
We're searching for a customer service superstar! We looking for someone with a great attitude who loves finding solutions, can multi-task and is proficient with Microsoft Office. If this is you, apply today for an opportunity to work for an iconic household brand.
Primary area of responsibility is to resolve customer issues by responding to and resolving delivery related calls received at the Regional Distribution Center (RDC). The Office Associate Provides administrative support to the RDC including billing resolution, collection of performance statistics, and direct customer contact in a receptionist or walk-in customer service role. This role is responsible for developing relationships with internal and external customers. Position will support sales, Human Resources and operations teams on the issues of delivery, customer service, and customer pick ups.
Resolve delivery issues received from customer and driver incoming calls.
Resolve delivery issues forwarded by centralized customer-care staff
Support the delivery operation in preparation of labels, invoices, and related documents
Interact with La-Z-Boy Dealer Services to resolve RDC defective inventory issues
Order service parts for in-house repair technicians (ASAP)
Compile and maintain RDC statistics in all areas as assigned
Process delivery billing
Act as receptionist maintaining security at assigned door.
Receive and process service parts. Process and ship parts and office-size items.
Maintain and distribute appropriate levels of stock parts for outside repair technicians
Assist Human Resources Manager with various HR forms, documents and communication
Process credit reimbursement requests (ASAP) for RDC repaired merchandise
Maintain vendor charge backs
React to limited incoming, non-delivery related customer calls received at DC
Assist walk in customers with service or delivery concerns
Assist Stores with delivery related issues
Respond to voice mail messages
Act as liaison to Store Management requiring assistance to resolve customer issue
Conduct post-delivery follow-up calls to ensure customer satisfaction
Maintain system to accurately file sales, service and delivery invoices
Maintain office areas (including common areas) to 5S standards
Other various duties as assigned
MINIMUM JOB QUALIFICATIONS:
High School diploma or equivalent. Some college preferred and/or one plus year work experience in a service related field
Must be proficient in Microsoft Office products including Outlook, Excel and Word
Strong interpersonal skills to effectively communicate and build rapport
Ability to learn, explain, and implement Delivery and Customer Service policies
Ability to learn and utilize systems such as ASAP and Retail Management System (RMS)
Must be able and willing to work collaboratively and productively with others
Excellent verbal and written communication skills
Strong attention to detail and organizational skills.