Support Operations Manager

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Published date: October 17, 2020 9:27 am

Location: New Mexico, United States

Del Norte Credit Union is seeking a dynamic Support Operations Manager to improve the lives of others through demonstrating performance excellence.

Del Norte Credit Union is seeking an experienced candidate for a Support Operations Manager position. The primary role of this position is to assist Del Norte Credit Union in living out its mission of improving lives as a financial cooperative by possessing a passionate devotion to providing outstanding and empathetic service to Del Norte Credit Union members and fellow teammates. In this role you will develop a highly effective team of employees and develop each employee to their highest potential through coaching and leadership. In addition, this position will direct the operations of Support Operations, ensuring the departments meets organizational, financial, operations, service, and growth plans.

Job duties of this position include but are not limited to:

Managing staff in alignment with the credit union's management philosophy with the identification and implementation of training and development needs for everyone in the department, including cross-training and succession planning.
Build and manage vendor relationships including costs, risks and timely review of contracts for assigned vendors.
Select, train, and develop talent, and effectively role model and motivate high job performance.
Promote a needs based member education culture within the departments both by example and training employees to identify opportunities to promote credit union products and services to live
DNCU’s mission of improving lives while meeting and/or exceeding established member education goals.
Monitor and analyze payment posting, claim filing, CPI process, charged off accounts, IRA Administration.

Requirements include:
(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
Must demonstrate solid leadership and member service skills; excellent communication and problem resolution skills.
Willing and eager to exceed expectations; demonstrated excellence in all aspects of call center operations and administration.
Demonstrated proficiency with 10 key calculator and Windows and other MS Office applications.

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