Published date: October 13, 2021 4:01 am
Location: Atlanta, Georgia, United States
Ensures best-in-class customer experience for designated managed (or other) services.
Proactively engages CB customers when issues are identified and effectively drives to resolution.
Simulates or recreates user problems to resolve operating difficulties.
Troubleshoots and resolves single customer escalations from internal Cox teams such as: CB Field Services, CB Customer Care, and business partners.