Listing Support Consultant

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Published date: November 21, 2020 6:57 am

Location: San Francisco, California, United States

RESPONSIBILITIES

Review and respond to user generated reports regarding the accuracy, availability, and legitimacy of listings
Monitor and review the listings queue, you are dedicated in taking action towards increasing listing quality
Contact listing providers to work on account and listing issues
Respond to customer support tickets regarding listings and accounts
Work with operations and product teams to improve internal monitoring software
Work with other members of the team to fine-tune and build internal and external policies
QUALIFICATIONS

Previous experience in customer service with an online consumer site
Customer service within a fraud department is a big advantage
Strong data analytic skills with the ability to find and interpret data trends
Experience using various channels for delivering customer support
Able to work effectively and efficiently with customers who have varying degrees of product and technical proficiency
Excellent analytical skills, with a technical aptitude, quick and flexible learner, willing to grow in an ever-changing industry
Earned a Bachelor's degree
Ability to work effectively while working remotely.
Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities in the Seattle and Bellevue metro area and other large cities throughout the Nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Types: Full-time, Contract

Pay: $31.43 per hour

Benefits:

Health insurance
Schedule:

8 hour shift
Ability to Commute/Relocate:

San Francisco, CA (Required)
Education:

Bachelor's (Required)
Experience:

Data analytics: 1 year (Preferred)
Contract Length:

5 - 6 months
Benefit Conditions:

Waiting period may apply
Work Remotely:

Yes, temporarily due to COVID-19

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