Published date: August 19, 2020 10:44 am
Location: Moline, Illinois, United States
The Child Care Assistance (CCAP) Program Specialist helps to support families looking for child care providers and determining child care assistance eligibility. This positions works with the most vulnerable populations offering the best quality customer service to find resources for families elevating families, children, and their community to success.
This position is contracted by the Illinois Department of Human Services (IDHS) and heavily monitored for compliance and productivity measuers.
Essential Duties and Responsibilities include the following. This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned.
Work with low income families to determine eligibility for child care payment assistance.
Provide technical assistance regarding subsidized child care to clients, providers, and the community.
Maintain confidentiality of agency, client, and child care provider information.
Maintain positive rapport with client and child care provider.
Maintain a working knowledge of other social services available to parents and child care providers.
Process applications, approvals, cancellations, denials and redeterminations.
Authorize child care payments for child care providers.
Maintain complete and accurate records on computerized database system within assigned caseload.
Learn and Master IDHS Statewide Childcare Management systems (CCMS)
Complete 15 hours of professional development training annually.
Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.
Education and Experience - Associate's degree (or 66+ hours of college credit) is preferred. Experience with or knowledge of Child Care Resource and Referral Service or child care services and experience working with families with low income and/or child care subsidies is desired.
Language Skills – Effective communicator with ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, board of directors, and the general public.
Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Keep sensitive and confidential information as that.
Computer Skills - Experience with Microsoft Office software, Adobe Reader, and other basic computer applications. Operate a PC and related software. Type 30 words per minute. Utilize computer databases.
Other Skills and Abilities – A collaborative and flexible style, with a strong service mentality; need to be seen as a team player committed to lifelong learning; hands-on with integrity and a desire to work in a mission-driven environment; commitment to the social sector with a passion for the mission. Maintain high attention to detail. Ability to provide technical leadership in child care management and technical assistance to consumers. Maintain effective working relationships with others. Work overtime as needed.