Customer Service/Inside Sales Representative

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Published date: March 6, 2020 12:11 pm

Location: West Latham, New York, United States

Imperial Pools Inc. is the industry’s largest privately owned package pool manufacturer and full line distributor of swimming pool products. Over our 60-year history, we market some of the best-known brands, product lines and programs in the industry today. We are growing and have an immediate opportunity for Customer Service/Inside Sales Representatives in the Latham New York location. This is a fast-paced, highly rewarding, career opportunity that requires a motivated individual with excellent communication and organizational skills, along with a strong work ethic.

Position Requirements:
• Assist with the placement and entry of orders over the phone, via e-mail and via fax.
• Attract and engage potential and existing customers by providing excellent product or service knowledge.
• Assist with paperwork management and preparation for drivers and customers.
• Recommend alternative products or services to customers by evaluating their needs and wants.
• Maintain routine communication with customers to keep them informed of company information, new products and promotions.
• Attend training seminars during winter months to stay up to date on new products and services.
• Accept payment and issue credit for customers during sales and returns.
• Assist in maintaining a clean and welcoming office environment.

Position Qualifications:
• Experience in the swimming pool industry (helpful).
• Superior teamwork and communication skills.
• Professional development education or applicable retail/customer service background
• Excellent customer relationship management skills.
• Willingness to work overtime as needed seasonally.
• Ability to continually learn and operate in a fast paced, professional environment.
• Computer proficiency is a must including Windows and Microsoft Office.
• Valid driver’s license and clean driving record required.
• Experience Profit 21 software, and wholesale environments are all pluses.


Imperial Pools is a professional, family oriented company. We are an Equal Opportunity Employer and offer a competitive compensation program, healthcare, dental and flex spending plans, 401k retirement, paid vacation and sick time. It’s a great place to work!

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