Published date: March 5, 2020 12:34 pm
Location: Florida, United States
The Beverage Operations Manager is primarily responsible for the operations of a successful beverage department. The position is responsible for the successful execution of service related operations within the established operational standards.
DUTIES AND RESPONSIBILITIES: The following are examples only and are not intended to be all inclusive or restrictive; other duties may be assigned as necessary.
Performs all functions in accordance with applicable State and Federal and other laws
Ensures the highest possible standards of guest service are provided and listens and responds to guest and employee concerns and questions.
Ensures that all beverage products served meet the established specifications and standards.
Maintains certification for completion of training in Health Code Standards; teaches, trains and enforces practical application of all Health Code requirements at all Bars and by all beverage employees to ensure the responsibilities to Public Health and Safety are meet.
Ensures the proper level of service is provided based on forecasted needs. Works with other management to ensure proper management & staff coverage at all times through effective, methodical scheduling and planning.
Completes required daily financial tools and reports.
Works with Administration to ensure that all revenues are captured and reported accurately.
Executes and audits beverage inventory and cost control systems and processes.
Analyzes and evaluates beverage department profits and loss statements and makes recommendations as to alternative courses of action.
Directs the purchasing in matters pertaining to the purchase of products. Ensures all products necessary for beverage operations are ordered and delivered in a timely fashion.
Responds immediately to any guest complaints to ensure that corrections are made and that 100% guest satisfaction is met. Implements ‘Guest Recovery’ as appropriate.
Maintains a clean, sanitary, safe and comfortable work environment for employees.
Ensures that all bars and beverage equipment is operated safely and with reasonable care, reporting mechanical problems to the proper department for repair. Generates and tracks work orders as needed.
Ensures that departmental goals are identified, achieved and positive results are maintained.
Through coaching, teaching and training, leads beverage department personnel in the proper performance of their duties; leading by positive example at all times. Documents these actions as necessary.
Sets performance expectations and provides coaching and operational support of the staff.
Performs other duties as assigned.